VALENCIA, Grace Natalie; SUDIBYO, A G. Pengaruh Kualitas Pelayananan terhadap Loyalitas Penumpang Maskapai Penerbangan Batik Air. CARAKA : Indonesia Journal of Communication, Indonesia, v. 2, n. 2, p. 89–103, 2021. DOI: 10.25008/caraka.v2i2.63. Disponível em: https://www.caraka.web.id/index.php/caraka/article/view/63. Acesso em: 22 oct. 2026.